Frequently Asked Questions

Everything you need to know about shopping with Torchlight Games and Hobbies.

How long does shipping take for apparel orders?

Standard shipping typically takes 3-7 business days within the country. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for clothing?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return.

How do I know which size to choose?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products ethically sourced?

Yes, we partner with manufacturers who adhere to fair labor practices and prioritize sustainable materials to ensure our fashion line is both high-quality and responsible.

Can I change or cancel my order after it has been placed?

Orders are processed quickly, but we have a 1-hour window for modifications or cancellations. Please contact our support team immediately if you need to make a change.